Welsh Gold Company - Beautiful Welsh Gold Free postage on all orders from Welsh Gold Company   Members of the British Jewellery Association - Tel No : 02920342532
Home  |  My Account  |  Shopping Basket  |  Checkout   
Exclusive limited edition Wedding Rings
  
Shipping & Returns
Shipping

www.welshgoldcompany.com prides itself on fast delivery times. Much of our range is available from stock, and therefore most orders are dispatched the day following the order. This means that most orders will get to you within 2-4 working days depending where you are on the British Isles.

Bespoke commissions (Items made to order) are sent as soon as our workshops have made them, usually within 2-3 weeks. You can check your order's progress by logging into 'Order Status' page in your account. Orders under £250.00 are fulfilled by Royal Mail Signed For™, while orders over £250.00 are posted by Royal Mail Special Next Day Delivery™.

All orders from the Welsh Gold Company are currently delivered Free of Charge

International Customers:-
Welsh gold has a global appeal, and we are happy to supply you wherever you are in the world. To find out how much shipping is to your country, please contact us, and we will send you a shipping quote.

Returns

If you are not completely satisfied with your purchase from www.welshgoldcompany.com you are welcome to return the goods within 30 days of their receipt (provided that they have not been worn or used) You may then get a full refund, or an exchange if this is what you would like.

When you return the goods the product/s must be in its original packing and in unused condition. You must also include any gift box, and where applicable, the certification (for example with our diamond products).

Before returning goods for any reason, please inform www.welshgoldcompany.com by telephone or in writing.

We recommend that when you return goods to us you use Royal Mail Special Delivery. This is because they offer "Proof of delivery" with the service, and the goods are insured whilst in transit.

Earrings may be returned as long as the sealed packaging has not been opened. This is because of "Health & Safety" regulations. This does not affect goods that are being returned because they are faulty.

Custom made products cannot be returned. As they are one off commissions they are not re sellable.

If you have any further questions on shipping, please do not hesitate getting in touch with us.

Continue
Welsh Gold Company - Beautiful Welsh Gold